FAQ
Does our Salon take walk in's?
Our Salon is a booking based salon and we have a booking system called Fresha that makes it very easy to book with any desired stylist/technician at your fingertips. The system allows you to customise your appointment without any hassle, but if you do walk in with no appointment, we will try our best to accommodate you.
Does your Salon have a cancellation policy?
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Yes, our salon has a strict cancellation policy set in place to protect our business and the time our Stylists are blocked for appointments, from guests that are not serious about their hair appointments.
With every appointment made, the guest has to confirm their appointment with their card details that are protected and safe on our Fresha system and will under no circumstance be charged unless the guest is a 'No Show"or an appointment is cancelled 2-3 hours before it's booked time.
How long after my colour service can I return to have it tweaked/fixed, if I am not completely satisfied with the result?
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At Ultimitz Salon we believe in having an open door policy. We invite any guest back for a tweak/fixer upper 7 days after their hair service is done. This appointment will be a 'No Charge' appointment, as we believe it’s not fair to charge again unless the communication was not clear from the Guests side when the service was done.
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A guest will also have to bear the charge of a tweak/fixer upper, when it has been longer than 7 days.
Does your salon has a 'No refund' policy?
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Ultimitz Salon has 'No refund' policy set in place as the Master stylist has spent the allocated time to complete the service as requested by the guest. Unless it is 100% the fault of the Stylist, management will get in contact the guest to find a way forward.